Our Frequently Asked Questions

Q: How quickly will my tours be online?
A: Virtual tours are typically processed within 24 hours to 48 hours of being
photographed. There may be a delay if your tour is shot over a weekend.

Q: When will my virtual tours expire?
A: Your virtual tours will each expire after a 12 month period of time. Each virtual tour
can be renewed on an annual basis.

Q: How many scenes can be included in each tour?
A: The tour window supports 30 scenes in any combination of full 360, partial 360 or still images. If you have renderings instead of photos, we can add them as well or in
addition to actual photos.

Q: Is it possible to exceed the 30 scene limit and if so, how much would the
additional cost be?
A: Yes, it is possible to exceed the 30 scene limit. Please see your
representative for pricing.

Q: Can I change the skin and text colours of my tour windows?
A: Yes, you can choose any colour you wish for the skin and text colours
of your tour windows.

Q: If I change my company or contact information, do I have to recreate my tours?
A: No. If you change your contact information, you simply need to let us know and we will update the changes in your online profile. All of your tours will automatically update and
the existing links to the tours will remain the same.

Q: Is there an additional charge for the setup of business/real estate tour templates/skins by your logo staff?
A: There is no additional charge for the setup of templates or skins.

Q: How much does an audio narrative clip cost?
A: Pricing for audio narration on a virtual tour will be upon application.

Q: Can I place a link to school reports and city information on my tours?
A: Yes. You can have both a link to school reports as well as a link to city information
on each of your tours.

Q: Can I place a link to a map of the property location on my tours?
A: Yes. A link to a map of the property is automatically generated.

Q: Can I place a floor plan on my tour and can you draw a floor plan for us if needed?
A: Yes. You can add a floor plan image as a separate feature button below the view screen on the tour window or you can include a floor plan as one of your images within the view screen on the tour window. We can certainly recommend and arrange a floor plan designer for you.

Q: Can I place a printable flyer on my tour?
A: Yes. If you have your own flyer, you can e-mail it to us and we can attach it to the tour
for you or for an additional price we will customise one of our templates for you.

Q: Where do you link the tours out to?
A: We will supply you with the links to your virtual tours so that you can place them onto your website and any related site you may subscribe to.

 

(Except from Newcastle Herald 2 June 2007)
Australia's love affair with the internet keeps growing and growing. At present
there are 6.43 million subscribers registered around the country. Almost 90
per cent of users are householders according to the Bureau of Statistics.
Broadband is increasing by 40 per cent per year.